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Victoria Vendor Coordinator

Deadline: April 2nd, 2018 at 5:00pm

Megaphone is an award-winning social enterprise that provides an economic opportunity and a voice to people experiencing poverty and homelessness in Vancouver and Victoria. Megaphone is a small, but feisty organization that works with more than 200 marginalized people in British Columbia every year through its vendor and writing workshop programs. We are committed to empowering people and creating social change in our communities.

Our goals:

  1. to support Megaphone vendors to earn income through meaningful work;
  2.  to build understanding across economic divides and build support to end poverty; and
  3. to advocate for solutions at all levels of government and programming that create more just and inclusive communities.

Megaphone is growing in Victoria and we’re looking for someone to champion that growth. The Victoria Vendor Coordinator is a part-time contract position with Megaphone that oversees the vendor program in Victoria and reports to the Executive Director. This is an exciting opportunity, and a chance for a highly-motivated self-starter to bring low-barrier work and community connection to people experiencing poverty in Victoria.

The Victoria Vendor Coordinator will work directly with Megaphone vendors: people who are homeless and low income, who sell Megaphone Magazine and Megaphone’s Hope in Shadows calendar in Victoria to earn an income. The coordinator will recruit and train vendors, deliver direct vendor service and support, and fulfill administrative, communication, and inter-organizational tasks. The Victoria Vendor Coordinator is based out of our partner Our Place Society’s new Employment Program office in downtown Victoria.

We’re looking for: A keener. This is a really exciting opportunity to take a leadership role in building Megaphone’s presence in Victoria. The right candidate will be a swiss-army knife: able to adapt to situations and problem-solve on the fly. This is the only staff person based in Victoria and we’ll need you to “own” the program, be self-motivated and able to work independently. We’re looking to grow and support more vendors, and it will take creativity, trial-and-error, and an ability to stay focused on priorities to do that.

Job Responsibilities

  • Direct Vendor Service. Megaphone vendors are at the heart of what we do, and your job will be to create the conditions for their success. You will:
    • Lead orientations and trainings for new vendors
    • Offer coaching and sales support to vendors
    • Organize and host monthly vendor meetings
    • Administer vendor incentives
    • Resolve vendor conflicts, concerns and Code of Conduct issues
  • Recruitment and Retention. We’ve created this position with a goal to support more people in poverty in Victoria to earn income, and offer better support to our current vendors. You’ll be a star at reaching out to build relationships, and connecting marginalized people looking for work with Megaphone.  You’ll also be able to work with current vendors to support their sales and help them reach their goals.
    • Outreach to recruit new vendors
    • Implement retention strategies for new vendors, including peer mentorship, skills-development workshops, and vendor community building
    • Support existing vendors to meet their Megaphone goals
    • Organize vendor team building events
    • Develop new sales locations for vendors through community outreach
  • Administration. We’ll need someone who can keep accurate records, handle cash, use technology effectively to stay organized, and use program data to make decisions.
    • Track and analyze vendor sales and product inventory
    • Manage vendor payouts through the Megaphone App
    • Update best practices and policy documents as needed
    • Maintain and administer vendor ‘Assigned Sales Locations’
    • Contribute Victoria vendor social media content
    • Document vendor incidents and track disciplinary records
  • Organizational. You’ll be the local face of Megaphone, and play a key role in building trust and relationships with Victoria residents and organizations. You’ll pitch in on organizational projects as a key team member.
    • Attend regular staff meetings by phone and in person
    • Represent Megaphone at public events
    • Voice Victoria vendor needs at organizational meetings
    • Work with ED to explore licensing in new municipalities
    • Participate in organizational strategic planning

Necessary Qualifications

These are the non-negotiables. You’ll need these to succeed.

We’re seeking candidates who excel in building relationships, finding creative routes around roadblocks, and working independently. You should have/be:

  • Direct experience working with people who are homeless and/or low-income, and/or experience working with marginalized populations.
  • Compassionate, respectful, and non-judgmental approach to working with people experiencing multiple barriers. You understand the systemic aspects of marginalization, and that to support anyone to meet their goals, you’ve got to meet them where they are.
  • Outgoing, confident, and enthusiastic. You’ll be our Victoria ambassador. You know that we can best reach our goals by building relationships and trust. You’re a good listener and can connect with people: vendors, outreach staff, business owners. You don’t shy away from picking up the phone to introduce yourself to someone new, or stopping on the street to talk to someone panhandling.
  • Independent, self-starter: this position will oversee the Victoria vendor program while the main Megaphone office is in Vancouver. You’ll have consistent remote staff support, and you’ll need to keep yourself on task.
  • Creative problem-solver: You relish a challenge where there’s no obvious way forward. You’re not the type to wait for someone to break down a barrier: You find a way around it. Never done something before that needs doing? You’ll dive in and use your resources to figure out the best way.
  • Excellent interpersonal and written and verbal communication skills. Ability to comfortably interact with people of all ages, economic statuses, and cultural backgrounds.
  • Ability to manage competing priorities. As you work to grow Megaphone’s presence in Victoria, there will be a lot of possible ways to use your time. You have the judgement and discipline to stay focused on priorities.
  • Strong competency with computers, including MS Office (Excel, Word) and social media (Facebook, Twitter, Instagram). We use technology extensively to do our work, from MS Office and Google Suite, to Salesforce. You don’t need to be an expert but you do need to be tech literate and able to learn.
  • A valid driver’s license
  • Ability to regularly lift and carry 25-50 lb (10-25 kilos)

Ideal Qualifications

The right candidate will tick some of these boxes, but there’s room to grow in the position. Don’t feel like you need all these to apply.

  • Conflict de-escalation training or experience
  • Sales and or/community organizing training or experience
  • Facilitation or teaching experience
  • Experience setting and enforcing boundaries
  • Experience using database software (we use Nationbuilder and Salesforce)
  • Access to own laptop computer

Closing Date: This deadline for applications has been extended to April 2nd at 5:00 PM. We will review applications on a rolling basis.

Interviews: Interviews will be conducted in Victoria the week of April 2nd.

Start Date: The ideal start date for this position is early to mid-April 2018.

Part-time: 24 hours per week, with days of work to be determined. 1 year contract, with the possibility of extension.

Salary Range: Starting salary range for this position is $43-47,000 per year, based on experience and prorated for the part-time equivalent.


Please send your resume and cover letter as a single PDF to Jessica Hannon at with “Victoria Vendor Coordinator Application” as the subject of the email. Please follow the format firstname_lastname to name your file. (Eg. Firstname_Lastname.pdf) We thank all applicants for their interest in working with us. Only those being considered for an interview will be contacted.

Megaphone recognizes the importance of an inclusive workplace and a diverse workforce. We welcome and encourage all people to apply, including people of diverse cultural and ethnic backgrounds; LGBTQ2+ identified persons; women; people with disabilities; and people with lived experience of issues on which Megaphone is working to change the public conversation, including: poverty, mental illness, homelessness, or our colonial legacy.

DEADLINE: April 2, 2018 at 5:00pm


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